MAXIMIZE YOUR DATA
Daasity Support
Get the support that matches your needs. Whether you’re looking for customization work, have some data questions, or find a bug that needs to be squashed, we’re here and happy to help.
Daasity Support
Highly Responsive
Data problems are not only frustrating, but they can cost you money. We take all support requests seriously and work hard to address most tickets within 24 hours. We’re always iterating on our support processes in order to improve how we triage requests and train new Daasity Support team members.
Brimming with Experience
Daasity Support is packed with all-star analysts, visualization virtuosos, and expert engineers who have spent years helping consumer brands achieve their data dreams and growth goals. If you’re looking for customization work or input on how best to address a data question, we’re ready, and we’ll apply previous learnings to accelerate our ability to help you.
Collaborative Development
We believe that the best way to continue improving the Daasity platform is to work as closely with our merchants as possible. That’s why we give merchants early access to features, and accept merchants as alpha and beta testers in order to improve our integration launches and product development.
Compare Plans
Features
Standard Support
Premium Support
Email Support
Unlimited
Unlimited
Access to the Daasity Help Center
Unlimited
Unlimited
24 Hour Initial Response Time
Unlimited
Unlimited
Dedicated Account Management Resource
N/A
Included
Building Custom Reports/Dashboards
N/A
Included
Suggestions on Platform Opportunities
N/A
Included
Ongoing Training for Team Members
N/A
Included
Weekly / Bi-Weekly Meetings
N/A
Included
Email Support via support@daasity.com
Unlimited
Access to the Daasity Help Center
Unlimited
24 Hour Initial Response Time
Unlimited
Dedicated Account Management Resource
N/A
Building Custom Reports/Dashboards
N/A
Suggestions on Platform Opportunities
N/A
Ongoing Training for Team Members
N/A
Weekly / Bi-Weekly Meetings
N/A
Email Support via support@daasity.com
Unlimited
Access to the Daasity Help Center
Unlimited
24 Hour Initial Response Time
Unlimited
Dedicated Account Management Resource
Included
Building Custom Reports/Dashboards
Included
Suggestions on Platform Opportunities
Included
Ongoing Training for Team Members
Included
Weekly / Bi-Weekly Meetings
Included
Daasity allowed us to aggregrate all of our data and create customized reports that were easily digestable.
Daasity’s Merchant Success Team has been outstanding.
More importantly, Daastiy allowed me to calculate the metrics exactly how I wanted to calculate them for our business.
They regularly checked in with me as I got to know the platform and built out my dashboards to make sure I was getting the data I needed, exactly how I wanted it.
I’ve used Glew, TripleWhale, Lifetimely and more and this is by far the best tool I’ve used.
I can actually get answers to questions I’ve been trying to get for months.
The customer support is unparalleled and they can actually get me answers to questions I’ve been trying to get at for months.
Daasity allows us to look at all aspects of our Shopify and Amazon business.
Daasity allows us to look at all aspects of our Shopify and Amazon business to navigate that journey successfully.
Daasity’s premium service allows us to easily create dashboards and custom reports to capture the insights we need to drive our business forward.
As a high growth brand accelerating through a competitive market, it’s imperative that we have visibility to the smallest details. Daasity helps us navigate that journey successfully.
Would highly recommend working with them to take your analytics to the next level.
LEARN MORE
Support Resources
Welcome to Daasity
Just starting out with Daasity? Learn some basics of the platform, like how to set up integrations and view your data.
The Daasity Platform
Ready to dig deeper? Read about brand-supplied data (BSD), dashboards, reports, views, explores, and more.
Technical Documentation
For our engineer and IT friends: read about our extractors, transformation code, and data targets.
Technical Blog
Articles about data, Daasity’s custom builds, infrastructure, and code.
User Manual
Answers to some common questions about the Daasity platform.
Blog
Analytics, metrics, commerce trends, and content from our partners.
