Data Snacks Video — Customer Satisfaction

Jeremy Horowitz, Director of Marketing at Daasity, Customer Satisfaction. Learn why it's critical for you to track this metric and how you can leverage these insights to inform your ongoing Customer Support strategies.

Why Customer Satisfaction Is Important

Customer satisfaction is crucial to track because it is simple to track, and it is an excellent measure of whether someone is going to make another purchase from your brand.

Here's Jeremy for more on customer satisfaction: