Daasity has a tremendous opportunity for a proactive, solutions-oriented Merchant Solutions Analyst who will always go the extra mile to delight our merchants and deliver an exceptional experience. Successful candidates have a passion for business intelligence, demonstrated SQL skills, advanced critical thinking and problem-solving skills. You will become our merchants’ proverbial hero by working closely with them and/or internal Daasity teams and technologies to triage and resolve data issues or challenges.  Interactions between the Merchant Solutions Analyst and customers will have a direct impact on Daasity’s reputation, growth and revenue.  

At Daasity, we believe every company – no matter the size – should have access to the data and tools they need to be successful. But far too often, that’s not the case. Founded in 2017, Daasity is the first and only data analytics platform built exclusively for Direct-to-Consumer brands by industry leaders in the Direct-to-Consumer space. Daasity provides D2C brands with a business insights solution tailored to their specific needs. Start seeing value today with a platform that’s built to last for tomorrow. When it comes to making big decisions and big data, we get it. When it comes to your business, we get that, too.

Fun fact: We were chosen as a 2019 & 2020 Cool Company by San Diego Venture Group!

What You’ll Do

  • Perform initial analysis of workflow errors and support requests providing resolutions or escalating as appropriate
  • Write SQL to perform ETL/ELT functions
  • Explore data using SQL and/or Python from new data sources in the Daasity Platform to evaluate distributions and data integrity
  • Have a high sense of urgency while overseeing the complete resolution of triaged issues
  • Prioritize and manage ticket lifecycle and communicate to merchant or internal teams about issues, analysis, findings, resolution and future preventative measures/fixes
  • Work with onboarding team to implement new merchant accounts and tailor implementation based on merchant data sources
  • Build trust with merchant accounts through open, timely and interactive communication
  • Translate internal product documentation, technical-speak and troubleshooting steps for merchants
  • Gather and consolidate feedback from merchants as input for our Product team
  • Author knowledge base articles for internal and external use

Skills & Qualifications

  • Strong aptitude for learning new technologies and problem solving  
  • 3+ years writing SQL  
  • 3+ years in a technical support role (preferably in a SaaS environment)
  • Excellent technical troubleshooting skills
  • Outstanding documentation skills, being able to put yourself in the shoes of the end user (internal or external)  
  • A self-motivated, detailed, results-oriented mindset
  • Ticketing system experience – Zendesk experience a plus
  • Experience with project management tools such as Asana
  • Experience monitoring and researching workflow error logs
  • Direct to Consumer/ecommerce experience
  • Familiarity with navigating SaaS based platforms and software deployment
  • Familiarity with data visualization platforms (Looker, Tableau)
  • Ability to think logically and analytically
  • Exceptional verbal and written communication skills, uniquely tailored so the intended audience can easily understand
  • Organizational skills
  • Enthusiasm to work in a fast-paced, collaborative environment
  • Experience in smaller company settings where everyone rolls up their sleeves, and a proactive self-directed attitude is a must
  • Customer-first attitude, willing to go the extra mile to deliver an exceptional customer experience

Position Details

  • Location: Remote-First 
  • Reports to: VP Customer Success
  • Job Type: Full Time (40-hour week) 
  • Salary/Wage: Commensurate with skills/experience 
  • Flexible Work Hours 
  • Unable to provide H-1B sponsorship at this time
Interested? Please send your resume and a brief introduction to jobs@daasity.com

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