Daasity is seeking an exceptional & dynamic Customer Success Manager to own and nurture customer relationships post implementation of the Daasity platform. The right candidate for this role will have a passion for enabling customers, experience and a love for SaaS, demonstrable success in a similar role, knowledge of the digital landscape and a thirst to learn. This role will be required to interface directly with customers via phone, email, web conference and sometimes in person to understand and help guide usage of our platform and data model to meet their business needs. Additionally, this person will be instrumental in up-sell/cross-sell opportunities. It is critical that the person in this role be a self-starter, a creative problem solver, strategic and be willing to go above and beyond for customer satisfaction. Experience with SQL/Looker preferred.

About Daasity:

We are the first and only company to design a proprietary platform specifically for direct-to-consumer e-commerce companies that makes business-critical data accessible and usable for strategic decision-making.  We work with a number of high-growth eCommerce customers in evolving markets making for an exciting, challenging work environment where problem solvers thrive.  We are creating the tools and providing the insights our clients need to succeed, working as integrated partners in driving growth and profitability.

Fun fact: We were chosen as a 2019 & 2020 Cool Company by San Diego Venture Group!

Key Responsibilities:

  • Work closely with onboarding and technical teams to ensure smooth customer transition from implementation stage to using and gaining value long-term
  • Drive adoption of Daasity’s platform through organization, seek additional teams or areas that could be leveraging platform if they aren’t already
  • Build strong, trusted relationship with key people within customer org, including end users and executives/decision makers
  • Set and manage customer expectations appropriately
  • Proactively identify signals of potential churn-risk and develop action plan to address and course correct
  • Use a proactive approach to keep customers informed of all product enhancements and product roadmap that will enhance their business
  • Identify upsell and cross-sell opportunities to increase MRR
  • Solve customer issues (either usability questions or necessary enhancements) independently or escalating as needed
  • Act as voice of the customer, communicating needs or feature requests internally to influence future roadmap enhancements
  • Turn Daasity customers into Daasity’s biggest advocates

Skills / Experience Needed For The Job:

  • 2+ years of relevant Customer Success Management or Account Manager experience
  • Demonstrated success in preventing churn and/or successfully meeting up-sell/cross-sell quotas
  • Experience managing and maintaining 30-50 accounts
  • Eternal optimist publicly / extremely practical privately
  • Dynamic personality; a likable person who can build rapport with customers of all levels of technical experience
  • Working knowledge of e-commerce & business concepts and metrics
  • Fantastic, confident presentation skills
  • Executive presence and confidence in communicating with technical, business, and C-level stakeholders.
  • Exceptional written and verbal communication
  • Organizational skills and ability to juggle several requests and customers at once
  • Reliable and dependable. Respond to customers when you say you will
  • Tech savvy; ability to learn and use BI tool to help customers answer business questions
  • The ability and desire to work in a dynamic challenging startup environment
  • Self-motivated and driven; a problem solver
  • Unrelenting passion for customer success
  • Experience using SQL and Looker a plus
  • Bachelor’s Degree or equivalent experience

Position Details

  • Location: US or Canada (Remote-first company)
  • Job Type: Full Time (40 hour week)
  • Benefits include: Medical Insurance and Paid Time Off
  • Salary/Wage: Commensurate with skills / experience
  • Flexible Work Hours
Interested? Please send your resume and a brief introduction to jobs@daasity.com

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